Just a little bit of kindness goes a long, long way.
During the weekly grind of doing things that need to be done, one can grow weary of the repetition. The weekly job of running errands can put one in a bad mood. That is why customer service is very important in today’s fast-paced world.
My positive customer service experience started at Bank of Lee’s Summit with a bank teller named Ben Campbell. As I pulled up to the drive-through window, Ben would greet me with a smile, ask how I was doing, comment on the weather, BC in the back seat or if the speed bumps in the parking lot were tall enough.
Having a bank teller engage one in pleasant conversation made going to the bank for me less of a grind and more of an opportunity to see my friend.
I haven’t seen Ben for a few weeks so I asked about him. He has been promoted to the Customer Research Department. I am happy for his advancement, but I will miss his daily kindness.
This week’s Character Patrol was brought to you by Roby Little, Director Lee’s Summit CARES.
Be inspired to notice the random acts of kindness that are part of every day.
E-mail your stories to firstname.lastname@example.org.