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Character Patrol: Angie Brown
October 6, 2012
By Jessica Root
Intern Reporter for the Tribune
Angie Brown, Panera Bread employee, takes time to know everyone’s name and what they order. When she is at the counter, orders are filled efficiently and quickly. She shouts out “Hi [insert your name here]!” and then, if she is busy, tells the employee next to her what to get and how to make it. Otherwise, she has your order on the counter before you ask for it. People sometimes prefer to wait for her because of her smile, caring attitude and enthusiasm.
Each day she wears a different pair of knee socks and comically shares her choice of the day with her favored customers – which includes just about everyone in the shop. To say that Angie exemplifies what customer service is all about is an understatement.
“No one knows customer service and kindness like Angie. Her smile and morning greeting is contagious,” Diane Seif said.
Angie’s focus on customer service exemplifies appreciation for other people and their time. Her enthusiastic greeting and personal recognition create a warm atmosphere.
“Angie is one of those who goes above and beyond her role at serving customers at Panera Bread on Douglas Street. Angie truly cares and makes a difference in Lee’s Summit. In a world where time is valuable and we are all in a hurry, a smile and greeting from Angie starts the day off right!” Phyllis Balagna, Steppin’ Out The Studio owner, said.
Angie’s type of enthusiasm, especially in the food service industry, can be rare. When you leave she merrily says “Goodbye [insert your name here]! Have a Great day!”
This week’s Character Patrol is brought to you by Susan Coffman, Lee’s Summit CARES Program Coordinator.
Be inspired to notice the random acts of kindness that are part of every day. E-mail your stories to email@example.com or post them on the Tribune’s Facebook page, www.facebook.com/LSTribune.
Who will be featured next? Will it be YOU? Let’s do it, Lee’s Summit!
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