By Jessica Root Intern Reporter for the Tribune firstname.lastname@example.org
We’ve all experienced a ridiculous wait time at a drive thru. Starbucks sure knows how to handle the situation properly!
“While sitting in the line at Starbucks, I turned on my radio; opened up my window; thought about plans for the day and just contemplated what a beautiful day it was. I also searched my wallet for my Starbucks card for a moment. When I got to the window, my drink was ready. However; the gentleman at the window told me the drink was on Starbucks because I had to wait so long. Now, I tried to pay him anyway because obviously I had been oblivious to the wait, but the young man insisted. I really don’t know how long I waited, but Starbucks thought it was too long - so in the spirit of GREAT customer service and responsibility they tried to correct their ‘Over the Limit’ time perception. Great job, Starbucks employees! That is the way to keep customers!”
This week’s Character Patrol is brought to you by Susan Coffman.
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