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Wireless Zone ready to help
Feb. 18, 2012
Tribune Photo/Fred Poese
By Shelly Crenshaw Donovan
Lee’s Summit Tribune
Is the Droid Razr or iPhone better for your wireless needs? Purchasing an affordable plan and finding a phone you need and love is best when the task is shared with a professional. One trip to the Verizon Wireless Zone’s Raintree Lake shopping location may just take a mind boggling journey of endless questions and confusion and turn the process into an enjoyable one.
The dynamic and skilled partnership of Vicky Sneed and her son Nick Link have one of their three locations in the popular Raintree shopping center and have been serving the area since July of 2010. The pair have a second Lee’s Summit store off Woods Chapel and a store in Excelsior Springs as well.
“We selected Raintree based on the growth of the area, expansion plans and that it mirrored the demographic our other Lee’s Summit store location,” Link said. “We also felt that Verizon has a lot of subscribers that would benefit from having to drive so far for their phone needs including the surrounding areas.”
Store traffic suffered some from the extensive road construction near the 150 location.
“Our first year in business (2010) was very good and continued strong until the road construction in 2011,” Link assessed. “The delay in the completion of this road project directly in front of our store did create a decline in our traffic and ultimately sales. We are encouraged that traffic will come back and continue to increase.”
The team likes to provide service on the outskirts of the community and likes being near the water communities where they describe the customers as fun to work with as the pair strives, “To educate our customers and help them adapt to the amazing technology that fits in their pocket.”
Right now, the buy one accessory, get the next at 50 percent off is a great reason to visit the store. Link seems to be quite the expert when it comes to any of the tech/guru questions. His eagerness and excitement and strong work ethic make him a natural business person and salesman. At the same time the family was opening the Raintree store, Link was involved in a terrible firework accident and lost his hand. Reliving the details of the accident, it’s a small miracle that Link made it back to work and “never skipped a beat” as his mother describes. “The loss of his left hand does not diminish his excitement for life. He focuses on what he has, not what he lost. He genuinely appreciates life, not someone so young typically understands early in their life. He loves people and their stories. Everybody that meets him loves him. I am honored to be his mother,” Vicky Sneed said.
Sneed and Link love the local clientele because, “the people of Lee’s Summit are proud to live in and be from Lee’s Summit.”
“We are honored to be able to serve and hopeful that our community understands how dependent a small business is on them.” Link said. “More importantly, we love meeting a new friend. We strive to give our customers more than they expect.”
It’s also important to the team to serve the “hardworking individuals that need the convenience of retail shops near their neighborhood.”
Link added, “Our showroom is also organized by need with a Technology Zone, Entertainment Zone, Business Zone and Accessory Zone. And all merchandise is priced, so there’s no wondering if you will be paying something different than the next customer.” This locally-owned Verizon retailer proudly displays a “Premium” status, which requires strict standards, and they also accept bill payments.
Link said, “We own our equipment therefore we can offer special pricing. It takes seconds to lose a customer it takes years to gain one, and we’re not willing to lose one over a few dollars.”
Wireless Zone, 3731 Hollywood Drive, is a convenient, efficient, educational shopping experience where the customer doesn’t have to take a number. Give them a call at 816-623-3400. They are also at www.facebook.com/WirelessZone.LeesSummit.
Through their Facebook link or at Victoria.Sneed@wireless-zone.com, you can nominate your favorite local charity, and on “Give Back Thursdays” the store donates 15 percent of their sales that day to a charity.