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Home » News » Lee’s Summit 9-1-1 dispatchers to be honored

Lee’s Summit 9-1-1 dispatchers to be honored

 Three will receive Outstanding Performance Award at annual ceremony

The Kansas City Regional 9-1-1 System will honor Kim Harris, Doug Boucher and Jamila Crawford of the Lee’s Summit Fire Department during the annual Telecommunicators Appreciation Celebration to be held on Friday, April 18, at the Overland Park Marriott.

The three dispatchers will receive the Outstanding Team Performance in a Critical Incident Award for their actions last April.

Harris, Boucher and Crawford were on duty on the evening of April 7, 2013, when a call came in about a residential structure fire in the Fort Osage Fire Protection District. (The Lee’s Summit communications center handles dispatch calls for Fort Osage.)

Minutes later, Fort Osage responders reported that the vehicle driven by Assistant Chief Harold Hollingsworth had lost control and struck a tree.

Harris, Boucher and Crawford worked to together to get additional units to the fire as well as the crash, and continued working throughout the night to answer numerous calls for assistance.

When officers needed help reaching a family member of Chief Hollingsworth, who unfortunately lost his life in the accident, Harris was able to work with the Red Cross to locate the family member who was on active military duty overseas.

The ability of these three dispatchers to continue working professionally, calmly, and without skipping a beat during very trying circumstances led to their nomination for outstanding team performance.

The award is one of six to be presented at the event. Recipients were chosen by a selection committee from nominations submitted by 9-1-1 dispatch center supervisors and managers throughout the region. Other 2014 winners include:

    Everyday Hero: Tonya Hagedorn, Lenexa Police Department.
    Outstanding Individual Performance in a Critical Incident: Master Deputy Jeff Lang, Johnson     County Sheriff’s Office.
    Outstanding Supervisory Performance: Candy Gram, Riverside Police Department.
    Outstanding Training Performance: Master Deputy Brad Webb, Johnson County Sheriff’s Office.
    Lifetime Achievement Award: Lt. Bill Walker, Johnson County Sheriff’s Office.

The Telecommunicators Appreciation Celebration is held each April National Public Safety Telecommunicators’ Week. The event honors the dedicated emergency communications personnel responsible for answering nearly 2 million 9-1-1 calls each year in the Greater Kansas City region. These professionals work long, stressful hours serving citizens and saving lives, often with little or no recognition.

The regional 9-1-1 system includes Cass, Clay, Jackson, Platte and Ray counties in Missouri and Johnson, Leavenworth, Miami and Wyandotte counties in Kansas. Each 9-1-1 answering center is operated by area local governments. All 9-1-1 calls are handled by highly trained professionals who undergo extensive training in public safety communications. The Mid-America Regional Council (MARC) provides administrative and coordination services for the 9-1-1 system.


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