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PSC Invites Comments on Telephone Service
September 14, 2010
State Representative Will Kraus
We now refer to the old fashioned telephone as a “land line.” For many of my constituents, it is still their primary means of communication with the outside world, and often, it is their only method.
They may not be able to afford the modern technology or they may feel overwhelmed by it and prefer to stick with what they know. For some, their land line is their communication with medical alert systems, and therefore extremely necessary that their telephone service be reliable and clear.
If you are having problems with your land line, now is the time to speak up.
The Missouri Public Service Commission (PSC) has opened up a comment period to determine if residents of Missouri are receiving poor service with their land lines. Because the PSC has received some complaints, staff is trying to find out if there are widespread or frequent problems that may be due to deteriorating facilities that can result in poor quality of service.
Comments can be submitted to the PSC. There are two ways to do it. By mail, you can send written comments to the Missouri Public Service Commission, P.O. Box 360, Jefferson City, Missouri 65102. Electronically, you can go to the PSC website at http://www.psc.mo.gov, click on the EFIS/Case filings link, scroll down to “Submit Public Comments,” and click on the public comment link.
Either way, the reference case number to use is TO-2011-0047. All comments become a matter of public record.
Any findings will be reported to the Public Service Commissioners, a group of five people who are appointed by the governor. The PSC regulates investor-owned electric, steam, natural gas, water and sewer and telephone companies. Its job is to ensure safe, reliable and reasonably priced utility service while allowing utility companies to earn a reasonable return on their investment. The PSC makes the final decisions on utility rate increases.
I always want to see people participate in their government. If you are having problems with your telephone service, I hope you will take this opportunity to let the PSC know.
State Representative Will Kraus can be reached at 816-246-5023 or will.kraus@house.mo.gov
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