By Nicole Aguiniga
“My first job was with Missouri Public Service, the local utility, now KCPL,” Sue stated. She worked for the personal holding company of the Mo-Pub. owners. She learned about stocks and more about the money side of the business.
Then moved on to Midland Bank, which is now Bank of the West, where she worked for 13 years, “Started as a secretary, ended up as a Vice President, with a lot of operational duties.” She served as the bank representative for the construction of five branches. Sue, later, obtained her insurance license and worked as an insurance agent full-time, for a couple years and still sells medical plans part-time.
Having this experience has helped Sue co-own Jim’s Tow Service with her husband, “All of these skills have been really important as a business owner, knowing how to do the banking and insurance. Insurance is a big expense for tow trucks.”
Sue’s husband, Jim, closed Ark Marine and opened Jim’s Tow Service, “He had previously towed with his father’s gas station on Troost in Kansas City and his brother was ready to give up his AAA contract, due to the 24 hour time commitment.”
In 1989, they started working with one truck and the AAA contract in Raytown. Now, after 25 years they have built up the business, with 13 trucks, 16 employees and they have a list of loyal clients and business accounts, including auto repairs shops and most of the State Farm Insurance offices. Jim’s Tow Service is an AAA Preferred Provider. There are only three in the greater Kansas City area.
Sue said that they each bring something to the business, “Jim is the sales, customer service and operations. I’m the office, finance, taxes and payroll-the bottom line. I think we are a good compliment.”
Now, Sue and Jim have an established business, “We both grew up in Lee’s Summit, meet as juniors and graduated in 1971; so, we know a lot of people in the Lee’s Summit area. We feel like we have earned a good reputation for being here 25 years helping people.” They certainly have, just looking at several website ratings for Jim’s Tow Service, proved that they are “Fast, Fair and Friendly.”
“The most exciting thing about our business this year, we are celebrating our 25th anniversary,” Sue said.
To celebrate, “We have tried to personally visit every business account customer throughout the year.” Sue and Jim give back to Lee’s Summit, both active in their church and have taken several mission trips to Nicaragua. Sue, also, served on board of Lee’s Summit Social Services for 13 years.
Jim’s Tow Service accepts call outs 24/7 and if you need a tow in the future, add Tow in your cell phone, 816-524-8299, and you will always be prepared for the unexpected. They are located at 451 SE Oldham Parkway, in Lee’s Summit.
Look for this weekly column showcasing the successful women of Lee's Summit. To recognize women who have dug in their high heels and are making an impact contact firstname.lastname@example.org