Letter to the Editor: April 15, 2017
I’ve been an out-of-town subscriber to the Lee’s Summit Journal for the past several years. Recently, I decided it was time to cut ties with the Journal and opt for the Tribune.
During the years I was a subscriber to the Journal, my paper was delivered by mail. If an issue was late or not delivered, a simply phone call to the local office would result in a replacement issue being quickly delivered and always in tact. After a renewal of my subscription in late September, copies of my Journal failed to be delivered to my home. I called the Journal only to have my calls forwarded to a Kansas City Star call center located outside of the U.S. I was advised my paper should have come by carrier and they would advise the distribution manager. After that initial call, I did receive a few by carrier but a few incomplete and late issues began to arrive by mail. Out of 24 issues I was to have received during that latest subscription period, I received ten. Of those ten, any papers delivered by mail were either late or incomplete. Several calls to the call center to report an undelivered issue resulted in a credit in the form of an extension to my subscription period. If I wanted that credit, I would be required to call each time. I called to complain about the incomplete papers and was surprised to learn that papers carried through the mail no longer would contain the same information a local subscriber would receive but just the news portion even though past subscriptions carried everything.
I asked to know the name of a local person I could speak with to which I was told they did not have either a name or number of an individual with whom I could discuss my delivery issues. Although I made many calls to the overseas call center, no one at that location could ever definitively tell me what the mode of delivery was supposed to be.
With my past subscriptions, an issue of the Kansas City Star was delivered to my home every Sunday morning. After an issue failed to be delivered in mid-December, I again called only to be told the Journal and the Star had mutually agreed that the complimentary copy of the Star would no longer be included in my Journal subscription package. As I had already paid my subscription rate in full nearly three months prior, I requested a full refund because the Journal had not honored the original terms of that subscription as well as the ongoing delivery problems.
Since then, I have been receiving the Tribune to stay informed of the events and happenings in your community. I could not be happier with the news coverage and the stress-free delivery I have had. Thanks for a great paper and the outstanding personal attention I receive every time I contact your office.
Grain Valley, MO