September 14, 2024

Residents of Lee’s Summit will be among the first in the state of Missouri to use new software to better connect with the citizens that they serve.

The Lee’s Summit Police Department is launching a new citizen satisfaction and feedback solution that uses text messaging to keep citizens informed and provide feedback after a non-life-threatening interaction with the department.

“In today’s on-demand society, we understand how important it is to keep citizens informed. Much like private companies use tools to send automatic text message notifications, updates and satisfaction surveys to their customers, the Lee’s Summit Police Department is now able to do the same,” said Chief Travis Forbes, “We expect that this new solution, PowerEngage, will drastically enhance communication with the citizens we serve every day.”

Text messages are sent hours or days after the incident and will ask citizens to take a quick survey about their experience with their call for service. It will also allow citizens to provide their own comments, feedback or have an opportunity to thank the responding officer.

With PowerEngage, text message surveys are sent to those whose number is recorded as part of a call for service or even an officer’s report. But citizens can take a text message survey and provide feedback even if they did not receive a text message. Soon, there will be a link and QR code to scan to start that conversation.

Residents that do not want to participate can simply not respond or let the department know in advance by calling 816-969-1710 and your number will never receive a survey. As with all texts, residents may reply with STOP and that will opt them out of all future text surveys from the department.

It is important that everyone know that these surveys should not be used to report any type of emergency or crime. As always, call 9-1-1 for any emergency or to report any criminal activity.