ProfessionalChats CEO and founder Scott Hansen (left) and COO Trevor Flannigan at the company’s Lee’s Summit office

By Ann Finlay
Ruby Receptionists

Ruby® Receptionists, the personalized, live receptionist service serving thousands of small businesses across North America, is pleased to announce the acquisition of ProfessionalChats. Based in Kansas City, MO, ProfessionalChats is an industry leading, live online chat service, staffed with highly-trained experts focused on delivering exceptional experiences for its customers’ online visitors, 24 hours a day, 7 days a week.

How consumers engage online with businesses has evolved, and these changes carry increased expectations around response time and convenience. Like larger organizations, small business owners today are expected to provide high-touch and responsive service delivered with fewer resources and staff. A managed online chat service is a cost-effective and streamlined way for small businesses to elevate their customer service experience, to connect with customers when and how they choose, and to increase leads and expand their customer base.

The acquisition of ProfessionalChats plays a strategic role in expanding Ruby’s ability to deliver on the company’s mission to build trust and win new business for its customers, no matter how their customers and potential new customers choose to engage. ProfessionalChats has built a reputation for providing a friendly, live chat service that offers the convenience and service online visitors have come to expect.

“For 15 years we’ve helped small businesses grow through millions of real, meaningful connections over the phone,” said Jill Nelson, founder and CEO of Ruby Receptionists. “With the addition of ProfessionalChats, the technology platform that drives Ruby’s service today will soon allow our customers to seamlessly add online chat to their website, Facebook, and Google listing, all powered by the same friendly and personal Ruby service customers have come to rely on. Our passion for helping small business owners succeed is as strong as ever as we provide more opportunities for their customers to connect and engage anytime, anywhere.”

ProfessionalChats, founded in 2016, is one of the fastest growing companies in the Kansas City area, driven by the high demand for professionally managed chat services that meet the growing expectations of online consumers. Doing business as HomeServiceChats, OrthoChats, ChiroChats, DentistChats, and HearingChats, the company’s customer service and product features outperform others in the market, and include a unique specialty, live call connect, where a chat specialist provides a live warm phone transfer to the client’s company. With this acquisition Ruby now has over 9,000 customers and welcomes more than 100 new team members from the growing Kansas City region, providing an opportunity to build and expand the company’s footprint in North America.

Scott Hansen, founder and CEO of ProfessionalChats: “Formally joining forces with Ruby was a natural next-step for ProfessionalChats. Like ProfessionalChats, Ruby is passionate about delivering exceptional “WOW” experiences and passionate about creating real, meaningful human connections in an increasingly impersonal digital world. When we first met the Ruby team, we immediately fell in love with the receptionists, the culture, and the service. In addition to our mutual respect for employees, the parallel services provide an unmatched synergy of culture and service delivery. As entrepreneurs, we are always looking ahead, and it was clear that joining forces with Ruby provided the brightest future for both organizations.”