Jackson County Executive Frank White, Jr. is pleased to announce the launch of a new mobile and web-based system that will make it easier for taxpayers to make property tax payments.
The Jackson County Department of Collection, in collaboration with PayIt, a leader in innovative government solutions, have worked to develop and implement the mobile and web application called myJacksonCounty.
“This is an exciting time for Jackson County,” said Jackson County Executive Frank White, Jr. “Under the leadership of Department of Collection Director Whitney Miller, we are taking the necessary steps to update our technology and enhance the efficiency of our government. I look forward to the possibilities this system could provide in the future as we continue to look for better ways to serve our citizens.”
The myJacksonCounty program enables residents to set up one-time payments, manage payment options, schedule future payments, receive reminders and search for and save receipts. The platform allows users to access and store multiple accounts through a single app with one log-in or complete transactions as a guest.
“Customer service is the core of what we do so it’s important to meet our citizens where they are,” said Whitney Miller, Director of Collection. “Now more than ever, people expect to have the convenience of conducting business on their mobile device in a secure, quick and easy manner. This new technology provides the increased convenience and usability that taxpayers need. We are excited to provide it.”
The new program accepts more forms of payments than the previous system. Taxpayers will be able to pay property taxes on their web browser or mobile device using MasterCard, VISA, American Express or Discover credit card, MasterCard or VISA debit card or an e-check. These improvements in convenience and usability will result in a minimal increase in fees for only those taxpayers who choose to use the mobile device or web-based service. These are third-party merchant fees and are not kept by Jackson County.
This innovative service provided by PayIt is also being utilized across the state line in Wyandotte County and the State of Kansas, as well as the City of St. Louis, Missouri. PayIt is also a certified PCI-Level 1 merchant and is obligated to provide continuous monitoring and improvements to security and reliability of the program.
“Jackson County is on the forefront of modernizing how citizens interact with the government,” said John Thomson, PayIt Co-Founder and CEO. “We are excited about the future of this local collaboration.”
The free app, myJacksonCounty, is now available for download on Apple and Android devices via the iTunes App Store or Google Play App Store. It can also be found online at https://payments.jacksongov.org. There, taxpayers can also find help on how to get started and other frequently asked questions.
